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Plipp Refund & Cancellation Policy

Last updated: September 2026

Plipp sells digital products. Because digital products can be accessed or downloaded after purchase, refunds are handled differently from physical products.

1. When a Refund May Be Approved

Plipp may approve a refund when a genuine issue affects the customer's purchase, including:

  • A payment was made but the product cannot be accessed or downloaded because of a technical problem.
  • A duplicate payment was made for the same purchase.
  • Another significant transaction or delivery problem prevents the customer from receiving what they purchased.

Refund requests are reviewed and decided by Plipp.

2. When a Refund Is Generally Not Available

A refund will generally not be provided because:

  • The customer changed their mind.
  • The customer no longer wants the product.
  • The customer expected something different despite the product being accurately described.
  • The customer has already successfully accessed or downloaded the product and simply no longer wants it.

3. Misleading or Fraudulent Products

If a creator intentionally sells a product using false, fraudulent, or seriously misleading promises, Plipp may take action against the creator, including removing the product, suspending or permanently banning the creator, and where appropriate reporting the matter to relevant authorities.

Such creator misconduct does not automatically guarantee a refund. Refund eligibility remains subject to Plipp's review and applicable requirements.

4. Refund Request Period

A customer must submit a refund request within 3 days of purchase.

After this period, Plipp may consider the purchase final except where circumstances require otherwise.

5. Download Periods

Some products may have a limited download period.

For products marked as having a 12-day download period, the customer has 12 days from purchase to download the product.

A download-period limitation does not prevent a customer from reporting a qualifying technical or transaction problem within the applicable refund period.

6. How Refunds Are Reviewed

Plipp may review:

  • The payment transaction.
  • Product access and download records.
  • The customer's explanation.
  • Relevant product information.
  • Information provided by the creator.

Plipp makes the final platform decision on whether a refund is approved.

7. Refund Processing

When a refund is approved, Plipp will process it through an available supported payment method.

Processing times may depend on the payment provider and financial institution involved.

If a creator's earnings from a transaction have already been credited, Plipp may reverse the applicable creator earnings when processing a valid refund.

8. Contact

To request a refund, contact:

Phone: +250 795 065 789
Email: support@plipp.lol

Please include the purchase information and a clear explanation of the issue.