Plipp Terms & Conditions
Last updated: September 2026
Welcome to Plipp. These Terms & Conditions govern your use of Plipp and its marketplace services.
By creating an account or using Plipp, you agree to these Terms.
1. About Plipp
Plipp is a digital marketplace that connects creators with buyers and provides creators with a place to sell digital products.
Plipp is currently available in Rwanda and may expand to other countries and regions in the future.
2. Eligibility
You must be 18 years or older to use Plipp.
Creators must complete Plipp's verification process, which may require identity verification before they are approved to sell.
Plipp may refuse, suspend, or terminate an account where verification cannot be completed or where suspicious or fraudulent activity is identified.
3. Digital Products
Plipp currently allows creators to sell digital products such as:
- eBooks
- Courses
- Templates
- Workbooks
- Scripts
- Guides and other permitted digital materials
At launch, uploaded product files must be in PDF or DOCX format.
Creators are responsible for ensuring that their products are accurately described and legally owned or licensed by them.
4. Purchasing Products
Customers must provide accurate information when making purchases.
After a successful payment, the customer receives access to download the purchased product.
Unless otherwise stated for a specific product, downloaded products are intended for the customer's personal use only.
Customers may not redistribute, resell, publicly share, reproduce, or commercially exploit purchased products without the necessary rights or permission.
5. Product Access
Plipp may provide a defined download period for a product.
Where a product provides a 12-day download period, the customer may download the product during those 12 days after purchase.
If a creator updates or replaces a product, customers who previously purchased the original product will generally retain access to the version they purchased, unless Plipp determines otherwise for legal, security, or platform-related reasons.
A new version released by a creator may be treated as a separate product.
6. Payments and Creator Earnings
For each successful sale:
- 80% is allocated to the creator.
- 20% is allocated to Plipp.
The creator's 80% represents their share of the sale.
Payment processing costs applicable to Plipp are handled from Plipp's share according to Plipp's payment arrangements.
Creators are responsible for understanding any applicable obligations relating to their own earnings.
7. Creator Withdrawals
Creators may withdraw their eligible balance to supported payment methods.
The current minimum withdrawal amount is 1,000 RWF for supported MTN and Airtel withdrawals.
A 350 RWF flat cash-out fee is deducted from the creator's withdrawal.
To become eligible to withdraw, a creator must:
- Have a verified account.
- Have at least 10 customers who have purchased their products.
- Have been verified for at least 14 days.
Plipp may temporarily delay a withdrawal when additional verification, investigation, refund handling, or security checks are required.
8. Refunds
Refunds are handled according to Plipp's Refund & Cancellation Policy.
Customers generally cannot request a refund simply because they changed their mind after purchasing a digital product.
Plipp may approve a refund where a qualifying technical or transaction-related problem prevents the customer from properly receiving or accessing the purchased product.
9. Creator Responsibility
Creators are responsible for:
- The accuracy of their product descriptions.
- Responding to reasonable customer questions about their products.
- Providing appropriate product updates where applicable.
- Ensuring they have the rights necessary to sell their products.
- Ensuring their products comply with applicable laws and Plipp's policies.
Creators are responsible for the content they publish on Plipp.
10. Prohibited Activity
Plipp does not permit fraud, scams, stolen content, or copyright infringement.
Plipp may remove products, suspend accounts, or permanently terminate accounts involved in serious violations.
Where appropriate, Plipp may cooperate with relevant authorities regarding suspected illegal activity.
11. Account Suspension and Termination
Plipp may temporarily suspend or restrict an account when there is suspected fraud, suspicious activity, security risk, policy violation, or another legitimate platform concern.
Plipp may permanently terminate an account for serious or repeated violations.
If an account is permanently terminated, legitimate unpaid creator earnings may still be paid where appropriate, except where the balance is reasonably connected to fraud, disputes, refunds, illegal activity, or other circumstances requiring the funds to be withheld.
12. Creator Account Deletion
A creator may request deletion of their account by contacting Plipp Support.
The creator may also request that Plipp provide a reason or explanation regarding the deletion process.
Account deletion does not automatically cancel outstanding obligations, transactions, refunds, disputes, or investigations.
13. Intellectual Property
Creators retain ownership of content they have the legal right to publish.
By uploading content to Plipp, creators give Plipp the permission necessary to host, display, process, and distribute that content to customers as part of providing the marketplace service.
Customers receive the right to use purchased products according to the product's permitted use and these Terms. Purchasing a product does not transfer ownership of the creator's intellectual property.
14. Platform Changes
Plipp may update, modify, suspend, or discontinue parts of the platform.
Plipp may also change its fees, policies, features, or requirements in the future. Where appropriate, users will be notified of significant changes.
15. Contact
For questions regarding these Terms:
Plipp
Phone: +250 795 065 789
Email: support@plipp.lol
By using Plipp, you acknowledge that you have read and agreed to these Terms & Conditions.